Amazon Sold a Used Diaper. It Tanked a Mom-and-Pop Business

Paul and Rachelle Baron, creators of a best-selling washable swim diaper, faced a devastating setback when a customer received a used diaper, leading to a damaging one-star review on Amazon. This incident highlights a significant issue on Amazon where returned items are resold as new without a thorough inspection. The negative review, which gained traction and visibility, caused their sales to plummet, leaving the Barons $600,000 in debt. Despite their efforts and communication with Amazon, the review remains unremoved, illustrating the challenges small sellers face on the platform, particularly when handling returns and customer feedback.

 

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